Contact and Ordering

We post you Simond and Mont Bell gear and clothing to check out and try on without requiring payment first, and pay for return postage if an item is unwanted or the wrong size.

To ask questions or place an order, email Grant at grantguise@iclimb.co.nz. We have day jobs in addition to running iclimb, but we try to answer all enquiries within 48 hours.

Rather talk on the phone? Email us your phone number and a good time to call.

Demo gear
We have a range of Simond demo gear that you can try. It doesn't even matter if you aren't looking to buy. Simply email us. We even pay for the return postage.

Demo gear available: pair of Naja tools (axe and hammer), pair of Anaconda tools, pair of Coyote tools, 820 MXC axe, Ocelot hyperlight axe, Vampire crampons, Caiman crampons, Racing ice screws (17cm and 21cm).

Payment
Payment can be made into the iclimb bank account at any Kiwibank throughout the country, online or by sending a cheque. These payment methods keep our prices low. The freight charge for sending gear anywhere within NZ is $10 for your total order, except for the Dynafit gear (skis, boots, etc.).

Layby is available on all purchases over $100. You make $100 payments (or the balance if the balance is less than $100) until you have paid the full amount. There are no extra fees. All purchases are subject to availability. An $100 initial payment is required. Full payment needs to be made within 8 weeks of your first payment. Purchases will be posted to you after full payment has been received. If you suffer financial hardship and want to cancel your layby, there are no penalties and all deposits will be returned in full. Email grantguise@iclimb.co.nz if you would like to put climbing, skiing, tramping gear or clothing on layby.

Returns/special items/after-sales service
If you decide not to purchase a Simond or Mont Bell item, you can send it back as long as it has not been used and the tags are still on the equipment (for obvious saftey reasons). We bring in gear several times a year, so if there is something special you'd like us to bring in that we don't usually stock, then let us know. Please note that some highly specialised gear (e.g., full-body down suits) may not be returnable if you change your mind. If this is the case, we would let you know in advance. We very much want to know if you are satisfied with you purchase after you take it into the hills. If there are any problems with your iclimb gear, we certainly want to know.

Cheers, Grant and Glenn